This Privacy Policy explains how FreshLimePay Cloud collects, uses, stores, and protects personal information when you use our commerce and payment platform.
Last updated: August 2026
FreshLimePay Cloud is a software-as-a-service commerce platform that allows businesses, creators, developers, and other merchants to create online stores, manage products, generate checkout pages and payment links, manage orders, sell digital products, offer subscriptions, and connect supported payment providers.
FreshLimePay provides software infrastructure. We are not a bank, payment institution, money transmitter, or payment processor unless expressly stated otherwise for a specific service.
Depending on how you use FreshLimePay, we may collect the following categories of information:
FreshLimePay serves both merchants and their customers. The way we process information depends on the context in which the information is collected.
When a merchant uses FreshLimePay to create a store, product, checkout page, order system, digital download, subscription, or other commerce functionality, FreshLimePay may process information on behalf of that merchant in order to provide the requested service.
In those circumstances, the merchant may determine why certain customer information is collected and how it is used. Merchants are responsible for providing appropriate privacy notices to their customers and complying with applicable privacy, consumer protection, tax, marketing, and data protection laws.
We may use information for the following purposes:
FreshLimePay can integrate with third-party payment providers. Depending on the integration selected by a merchant, payment information may be transmitted directly to the relevant payment provider.
Payment providers may independently collect and process payment information under their own privacy policies and terms. FreshLimePay does not control the privacy practices of third-party payment providers.
FreshLimePay does not intentionally collect or store full payment card numbers unless a particular integration explicitly requires such processing and appropriate security and compliance measures are in place.
Merchants may connect payment provider accounts to FreshLimePay. Depending on the integration, this may involve API keys, access tokens, client identifiers, secrets, OAuth credentials, or other authentication data.
Payment provider credentials stored by FreshLimePay are encrypted using AES-256 encryption and are protected using appropriate technical and organizational security measures.
Such credentials are used solely to provide the requested integration functionality and to securely communicate with the merchant's connected payment provider. FreshLimePay does not sell, rent, or use payment provider credentials for purposes unrelated to providing the requested services.
FreshLimePay does not own or control merchant payment accounts or merchant funds. Payment transactions are processed through the merchant's selected payment provider. Payment providers may impose their own requirements, terms, security policies, and privacy practices on merchants.
Merchants are responsible for maintaining the security of their FreshLimePay account and for ensuring that their use of connected payment provider accounts complies with the applicable provider agreements and requirements.
We do not sell personal information for monetary consideration.
We may disclose information to:
FreshLimePay may use cookies, local storage, analytics technologies, and similar technologies for authentication, session management, security, preferences, performance measurement, and website analytics.
Some third-party services used by FreshLimePay may also use cookies or similar technologies according to their own policies.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.
These measures may include access controls, authentication, encryption where appropriate, monitoring, backups, and security procedures.
No internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
You may contact us using the information provided below to exercise applicable rights.
Merchants using FreshLimePay are responsible for ensuring that their stores and commerce activities comply with applicable laws and regulations.
This may include providing customers with appropriate privacy notices, terms and conditions, refund policies, cookie information, tax information, and other legally required disclosures.
Merchants are also responsible for determining the lawful basis for processing their customers' personal information where required by applicable law.
FreshLimePay is intended for businesses, organizations, creators, and other users who are legally permitted to use commercial software services.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
FreshLimePay may contain links to or integrations with third-party services. Third-party services operate under their own terms and privacy policies.
We recommend reviewing the privacy practices of any third-party service before providing information to it.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technology, or business practices.
When appropriate, we may provide additional notice of material changes. The updated version will be published on this page with a revised effective date.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
FreshLimePay is a software platform that provides commerce, checkout, order management, digital product, subscription, and payment integration functionality.
FreshLimePay provides software infrastructure and does not hold, safeguard, pool, or control merchant funds. FreshLimePay does not operate a payment account or wallet for merchants or their customers. Payment transactions and settlement are handled by the merchant's selected payment provider.
Unless expressly stated otherwise for a specific service, FreshLimePay does not determine payment authorization, settle merchant funds, or replace the payment services provided by third-party payment providers.
Merchants remain responsible for their payment provider accounts, products, orders, customers, taxes, refunds, chargebacks, subscriptions, and compliance with applicable laws and third-party provider requirements.